Thales
Head in the clouds
My UX work at Thales was a trip - literally! Internally, I spearheaded testing and research for our UX Center of Excellence, outlining our formal testing processes in collaboration with our Customer Program and Hardware teams. I also helped form a central library of design assets and components used in our general interface products as part of an effort to build and maintaining design and technical documentation for interfaces, customer programs, and hardware.
Beyond the office confines, I collaborated daily with clients from American Airlines, HNA Group, Emirates, and so many others to design and build custom experiences to dazzle, comfort, and assist their customers and crew on each journey. I held design forums with clients across the globe, and in some cases even had the unique opportunity to conduct user research and testing en-route! Each project required innovative thinking to create solutions that felt new and unique, even under strict technological and regulatory constraints - on average, FAA compliance meant our devices were 10-12 years old compared to passenger technology.
This work afforded me incredible perspective into the vast diversity around the globe, and working alongside our cultural partners was one of the most rewarding experiences of my life! Below are a few examples.
